Our Services

This is the complaint procedure for all Seamstress Honeybee services

1. Introduction

We are committed to providing a high quality service to all our customers. When something goes wrong, we need you to tell us about it. This will allow us to put things right for you and to help improve our service for others in the future.

• Making a complaint

We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve our service. We treat all complaints in confidence.

• How you can make a complaint

You can complain by sending an email to us at [email protected] , or you can send a written complaint by post to: 2 Cherry Tree Apartments, 82 Hambledon Road, Waterlooville, Hampshire, PO7 6UP

You can also telephone us on 07411333289 but please be aware we may, where appropriate, ask you to provide further details in writing.

• How we handle complaints

A Melissa Lee will initially review the complaint. We will acknowledge a complaint within 7 working days and give you the name and contact details of the person investigating it. We will keep you informed about the progress of the investigation. We aim to have all complaints completed within 30 working days unless we agree a different time scale with you.

• Time limits

You should register a complaint as soon as you can after the date on which the event occurred. If you complain more than twelve months later, we may not be able to investigate properly. Consideration will, however, be given as to whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.

www.seamstresshoneybee.com

www.seamstresshoneybee.com (the “Site”) is owned and operated by Melissa Lee. Melissa Lee is the data controller and can be contacted at:

[email protected]

07411 333289

 2 cherry tree apartments, 82 Hambledon rd waterlooville po7 6up

Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected; and
4. The rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent

By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: In writting.

Legal Basis for Processing

 We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal bases to collect and process the personal data of users in the EU:

1.Users have provided their consent to the processing of their data for one or more specific purposes; and

2. Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party. If a user does not provide the the personal data necessary to perform a contract the consequences are as follows: Unable to fulfil contract.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way We may also collect the following data when you perform certain functions on our Site:

1. First and last name;
2. Email address
3. Phone number
4. Address
5. Alterations required
6. Photos

This data may be collected using the following methods:

1. Online form
2. Email

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

1. To produce and fulfil contracts or service requested.

Who We Share Personal Data With

1. Melissa Lee Owner
2. Sub-contractors

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored for up to 2 years after last contact with you.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User

Under the GDPR, you have the following rights:

1. Right to be informed
2. Right of access
3. Right to rectification
4. Right to erasure
5. Right to restrict processing
6. Right to data portability
7. Right to object

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:

Melissa Lee

[email protected]

 07411 333289

2 cherry tree apartments, 82 Hambledon rd waterlooville po7 6up

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the ICO.

Contact Information

Melissa Lee

[email protected]

 07411 333289

2 cherry tree apartments, 82 Hambledon rd waterlooville po7 6up

1. General
   1. Application: These terms and conditions apply to all services provided by [Seamstress Honeybee] (“The Seamstress”) to clients (“The Client”). By commissioning services or placing an order, The Client agrees to be bound by these terms.
   1. Services: We offer a range of sewing and tailoring services, including but not limited to, alterations, bespoke custom makes, and Bridal services
2. Appointments and Fittings

2. By Appointment Only: Fitting consultations and garment collections are by appointment only.
3. Cancellations: If The Client needs to cancel or reschedule an appointment, they must provide a minimum of 24 hours notice
4. Missed Appointments: The Seamstress reserves the right to charge a fee for missed appointments or cancellations with less than the required notice.
5. Essential Items: For all fittings, The Client must bring any specific shoes, underwear, or other garments they intend to wear with the final item, as these affect the fit. The Seamstress is not responsible for any fit issues arising from a change in these items. 
6. Pricing, Payments, and Quotes
   1. Quotes: A cost estimate will be provided after the initial consultation. This price is based on the work discussed. The final cost may vary if The Client requests changes or additional work.
   2. Deposit: A non-refundable deposit is required before any work begins. This covers the cost of materials and secures the booking.
   3. Full Payment: Full payment is required upon completion of the work and before the garment is collected.
   4. Late Payments: The Seamstress reserves the right to charge storage fees for items left uncollected for more than 7 days after the agreed-upon collection date. Any item left beyond 90 days may be sold or disposed of to cover costs.
7. Garment and Materials

4. Client-Supplied Items: The Seamstress will exercise the utmost care with your garments, but cannot be held liable for pre-existing flaws, damages, or issues arising from the quality of the client-supplied fabric.
5. Condition of Garment: We reserve the right to refuse service for any garment that is unclean, soiled, or deemed unsuitable for the requested work.
6. Liability: The Seamstress cannot be held liable for any damage to a garment once it has been collected by The Client.
7. Measurements: The Seamstress is not responsible for any fit issues caused by changes in The Client’s measurements (e.g., weight gain or loss) after the initial fitting. 
8. Alterations and Custom Orders
   1. Agreement to Work: By providing a deposit, The Client agrees to the work as outlined in the quote. Once work has commenced, further changes or reversals may be chargeable.
   2. Cancellation: Custom and alteration orders cannot be cancelled and are non-refundable once work has started, as they are personalised to The Client’s specifications.
   3. Inspecting Final Work: The Client is required to try on and inspect the garment at the final fitting to ensure satisfaction. The Seamstress cannot be held responsible for further changes or issues once the garment has been collected.
   4. Handmade Variance: Due to the bespoke nature of our services, minor variations in a custom-made garment are normal and not considered faults. 
9. Website and Intellectual Property
   1. Use of Site: The content of this website is for your general information and use only. Unauthorized use or reproduction is prohibited.
   2. Promotional Rights: The Seamstress reserves the right to use photographs of completed work for promotional purposes, such as on the website or social media. Client details will remain anonymous unless explicit consent is given.
   3. Data Protection: We comply with data protection regulations UK GDPR and the Data Protection Act 2018.
10. Delivery and Shipping for Memory Animals Only
    1. Tracking and Insurance: All finished items will be sent back to you using a tracked and insured service. We are not responsible for items lost or damaged by the postal service after dispatch.
    2. Incorrect Address: It is your responsibility to provide the correct shipping address. We are not liable for items delivered to an incorrect address provided by the customer. Any costs for resending an item will be the customer’s responsibility.
11. Cancellations, Returns, and Refunds
    1. Cancellations: Orders for bespoke, personalised items cannot be cancelled once production has started.
    2. Returns: Due to the custom, made-to-order nature of our products, we cannot accept returns or offer refunds unless the item is faulty.
    3. Faulty Items: In the unlikely event of a faulty product, you must contact us within 7 days of receipt, providing photos of the fault. We will determine if the item can be repaired or replaced. If a refund is necessary, it will be issued at our discretion.